At Metabriz, we believe in delivering high-quality digital services with transparency, professionalism, and client satisfaction at the core of everything we do. This Working Policy outlines the standards, practices, and guidelines that define how we engage with clients and manage our projects.
1. Communication
All communication is handled via email, official project management tools, or scheduled virtual meetings. We respond to inquiries within 24–48 business hours. For urgent matters, you may reach us at [email protected].
2. Project Planning & Delivery
- Each project begins with a clear scope, timeline, and deliverables agreed upon by both parties.
- Work is executed in phases: research, design, development, review, and delivery.
- Clients are expected to provide timely feedback to avoid delays.
3. Revisions Policy
We typically include a fixed number of revisions in each project package. Any additional revisions or changes beyond the original scope may incur extra charges and impact the timeline.
4. Payment Terms
- Payments are required in phases (e.g., upfront deposit, mid-project milestone, final payment).
- Work may be paused or withheld if payment terms are not met as agreed.
5. Client Responsibilities
Clients are responsible for providing accurate content, branding materials, and necessary access (e.g., hosting, domain, CMS) in a timely manner. Any delays in client deliverables may extend the project timeline.
6. Working Hours
Our standard working hours are Sunday to Thursday, 10:00 AM to 6:00 PM (GMT+6). We are closed on Fridays, Saturdays, and national holidays unless otherwise communicated in advance.
7. Confidentiality
All client information and project details are treated as strictly confidential. We do not share or reuse client data without written consent.
8. Project Cancellation
If a project is canceled by the client after work has begun, any paid amount is non-refundable. If canceled by Metabriz due to unforeseen circumstances, a fair refund will be processed based on the amount of work completed.
9. Updates and Changes
Metabriz reserves the right to update this policy at any time. Changes will be communicated to active clients and reflected on this page.
Contact Us
If you have any questions or concerns regarding our Working Policy, feel free to contact us:
Email: [email protected]
Website: www.metabriz.com